Wholesale Blind Factory

Personal Information Protection Policy

At Wholesale Blind Factory, we are committed to offering exceptional service while respecting and protecting the privacy of our clients and customers. Because providing our services involves collecting, using, and disclosing some personal information, we prioritize safeguarding this information.
This Personal Information Protection Policy aligns with British Columbia’s Personal Information Protection Act (PIPA), outlining how Wholesale Blind Factory may collect, use, and disclose personal information. We are dedicated to being transparent about why and how we handle personal information, obtaining consent where required, and ensuring all personal information is managed responsibly.

Scope of this Policy

This policy applies to Wholesale Blind Factory and any third-party service providers acting on our behalf regarding the collection, use, or disclosure of personal information.

Definitions

Personal Information: Any information about an identifiable individual, excluding business contact information like a business address or telephone number.
Contact Information: Information that enables contact with an individual at a business (name, title, business telephone number, address, or email).
Privacy Officer: The designated individual responsible for ensuring compliance with this policy and PIPA.

Policy 1 – Collecting Personal Information

1.1 We will only collect personal information necessary for fulfilling specific purposes unless otherwise consented to. Before or at the time of collection, we will communicate these purposes either orally or in writing.

1.2 We collect personal information for purposes including, but not limited to:

Verifying identity;
Opening and managing accounts;
Delivering requested products and services;
Ensuring a high standard of service;
Collecting and processing payments.

Policy 2 – Consent

2.1 We will obtain consent to collect, use, or disclose personal information unless authorized by law to proceed without consent.

2.2 Consent may be given in various forms, including verbally, in writing, or electronically, or implied when providing personal information voluntarily for an obvious purpose.

2.3 Clients and customers can opt out of receiving marketing communications, and we will respect this choice.

2.4 Clients and customers may withhold or withdraw consent for specific uses of personal information, subject to legal limitations or service constraints.

2.5 In specific situations, we may collect, use, or disclose personal information without consent, such as:

Where permitted or required by law;
In emergencies that endanger an individual’s health or security;
For debt collection or fraud prevention;
To seek legal advice or investigate suspected contractual breaches.

Policy 3 – Using and Disclosing Personal Information

3.1 We will use or disclose personal information solely to fulfill the purposes communicated at collection or any reasonably related purpose, such as:

Conducting customer surveys to improve services;
Providing information on products or services that may be of interest.

3.2 We will not disclose personal information for additional purposes without obtaining further consent.

3.3 We will not sell personal information to third parties.

Policy 4 – Retaining Personal Information

4.1 If personal information is used to make a decision impacting a client or customer, we will retain that information for at least one year, providing a reasonable opportunity to access it.

4.2 Personal information will only be retained as long as necessary for the identified purpose, legal obligations, or business requirements.

Policy 5 – Ensuring Accuracy of Personal Information

5.1 We will make reasonable efforts to ensure personal information is accurate and complete for decision-making or disclosure purposes.

5.2 Clients and customers may request corrections to their personal information. Written requests should specify the corrections sought, and we will update records or note any requested but unapproved changes.

Policy 6 – Securing Personal Information

6.1 We are committed to ensuring the security of personal information by protecting it from unauthorized access, collection, use, disclosure, or disposal.

6.2 Our security measures include:

Locked filing cabinets;
Use of user IDs, passwords, encryption, and firewalls;
Restricting access to personal information as appropriate.

6.3 We use secure methods such as shredding documents and deleting electronic records when disposing of personal information.

6.4 We continually review and update security measures to ensure ongoing personal information protection.

Policy 7 – Providing Access to Personal Information

7.1 Clients and customers have the right to access their personal information, subject to certain exceptions.

7.2 Access requests must be submitted in writing with sufficient detail for identification.

7.3 Upon request, we will explain how personal information has been used or disclosed, if applicable.

7.4 We will make information available within 30 business days or provide notice if additional time is required.

7.5 A minimal fee may apply for access requests, and we will inform clients or customers in advance if costs are involved.

7.6 If a request is denied, we will provide written reasons and any available recourse options.